As u can see, there are 5 parts below, I only need to complete the second part Challenges
article start page 294 Norfolk Southern Railway

Introduction – Short summary of the case study. This section will include a background of the case study, which will give the audience a picture of what this case study is all about.

Challenges – Provide for a brief description of the challenges that the company is facing and how they are planning to address them. This section will provide the audience with a picture of how the company is planning to address some of the challenges. Also, please provide a summary of your group discussions in terms of addressing these same challenges.

Change and Change Management – Provide a summary of your group discussions on change, and whether change is positive or negative for the organization and why.

Recommendations – Based on your group discussions, please discuss what would you have done differently and why.

Conclusion – Please discuss the lessons learned and the key messages that you would like the audience to take away.