Read the Case Study Bridging the Two Worlds The Organizational Dilemma by Steven L. McShane. 

Describe the barriers to effective communication that existed in ABC Limited and how they impacted the employees. (5 marks)
How did the author deal with these barriers? What would you do differently? (3 marks)
Identify and explain why John was upset at the end of the case.  What do you recommend the writer should do? (2 marks)