Section 3: Balanced Scorecard

Managers, like pilots, need instrumentation about many aspects of their environment and performance to monitor the journey toward excellent future outcomes.

Robert S. Kaplan and David P. Norton, The Balanced Scorecard: Translating Strategy Into Action

To prepare:
As introduced in Week 8, continue to refine your balanced scorecard. (Refer to Week 8 for the preparatory instructions as necessary.) Your balanced scorecard is one tool you can use to evaluate the effects of your planned change on performance.

SEE ATTACHED TOPIC NURSING SHORTAGE IN BEHAVIORAL HEALTH IS COSTING MONEY TO HOSPITALS
BASES ON THIS ATTACHMENT THIS ASSIGNMENT NEEDS TO  BE COMPLETE

To complete:
Create a balanced scorecard that could be used to measure and evaluate the impact of your planned change on performance, and determine if the costs are justified in terms of the outcomes.
Include what you would measure in terms of finances, customers, internal process, and learning and growth.

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