Conflict in the workplace might be inevitable, as employees have different personalities, goals, and opinions. Learning how to handle conflicts efficiently is the key to preventing it from hindering employees’ professional growth. This week, you will identify and apply an appropriate conflict resolution model to solve a real-life workplace conflict scenario.

Imagine that you were newly hired at a healthcare facility as an administrator. In your first few days at work, you came to learn that there was a major conflict occurring between employees and they had formed two opposing groups. Each side did not get along with the other and they had banded together in an us vs. them mentality. Furthermore, the employees involved were resistant to solving any issues and the supervisor, along with other management staff, was aware of the problem but chose not to intervene. In your first week at work, you realize that the organization has no conflict resolution policy. After bringing it to your supervisor’s notice he makes it your first assignment.