INFORMATION SERVICES INTERN
The Information Services Intern will fulfill responsibilities for Information Services (our front desk
service area) in the areas of hospitality, facilities, outreach/ambassador, and special projects.
Past projects and possible future projects may include:
Hospitality Work at the Information Services desk, answer phone calls, develop guest
services resources, drop-ins triage and greeting, assessment support, and create a
welcoming atmosphere for all Hub guests
Facilities Arrange space for Hub events, manage Hub inventory, ensure safety and
cleanliness of Hub public spaces
Outreach/Ambassador Provide information and resources to LSA departments and
units, participate in Hub interviews, assist with Hub events, and serve on focus groups
Special Projects Past projects and possible future projects may include:
Curate and publish a monthly internal Hub-staff newsletter, including creating
article topics and interviewing staff members
Develop an Information Desk Quick-Reference Guide
Update Hub Operating and Emergency Procedures
Collect and analyze Guest Services data
Create and train staff on pronouns usage
Lead a staff gratitude initiative
Identify, pitch, and develop your own projects

This is a description , based on this please answer these three questions

Why are you interested in this position within the Hub?
What has prepared you for this position?
What does customer service mean to you?