Prepare negative message,  These messages are among the most difficult writing tasks in the business world: essentially, to be able to say no without saying no; to give bad news to a reader without using negative language, while at the same time building goodwill in the reader. Many situations will arise, such as refusing credit, denying a claim, rejecting a job applicant, and so on, and how you prepare that message will determine the ultimate success of the message. Do not change the details in the case scenarios.